Scale up, scale down—without worrying about customer support management. We’ll build, grow, and scale your team as your business grows.
We do all of the work, 24 hours a day, 7 days a week, and your customers and prospects stay satisfied. Take all of the time-consuming tickets off your plate!
Our management team monitors performance, checks for customer service quality, and optimizes the team we implement for you as needed.
Instead of job board postings, we select candidates who are referred by friends who already work with us—adding more employees to our customer support family.
Only the top 3% of all applicants make it through our rigorous 4-step screening process. Internal testing and multiple interview stages ensure quality hires.
Our basic criteria for employment as a Sidekick exceeds industry average with beyond entry level qualification requirements and testing.
All new hires participate in a 5-day, 50 hour course called the Sidekicks Academy where they learn the customer service standards your business needs to succeed.
We create custom 3-day bootcamp just for your company, training new hires on the systems, practices, and procedures you use (or we’ll help you create).
Each member of our support family are supported by a team leader and direct manager who work together to monitor progress and maintain morale.
We gather our own internal feedback while querying your customers and prospects to determine customer service problem areas before they become a problem.
Each and every day, Sidekicks project managers complete a process assessment review, analyzing key customer support metrics.
Based on customer feedback, your experience, internal, and external data, we constantly optimize your customer support staff and process.
Ready to reduce wait times, increase customer satisfaction, and take
all the work out of customer support? We’re here to help.