Sidekicks | Customer Support Outsourcing Service

Virtual staff that get things done

As your business grows, so does your to-do list. Our team of Virtual Assistants help you stay ahead of your tasks and accomplish more with their time. Here is a list of some of the common tasks that we handle.

Customer Support

Email support
Chat support
Help desk ticket support
Other customer service

Business Support

Day-today business management
Data curation ex. data entry
Project management
Personal/virtual Assistant
Setting up business support tools
Human resources

Content Creation

Video editing
Writing articles
Writing blogs
Logo creation
Audio production
Graphic design (Adobe apps)

Sales & Marketing

Cold email outreach campaigns
Setup podcast marketing system
Social media account management
Content marketing & creation
Digital marketing
Data entry and lead collection

Accounting

Set up your accounting system
Do your bookkeeping tasks
Analysing and preparing reports
Create/draft your financial budget

Website Design

Website design and development
Website maintenance
Payment gateways integration
Email marketing services integration
Social media integration
Website analytics setup

Have a task you don’t see on the list?

Get in touch and we’ll see if we can handle it from you as the above list isn’t everything that we do.

Send an Email Request

Browse more examples

Need inspiration? Here’s some real life tasks that we’ve handled to give you some ideas.

Set up Slack channels for new business and invite all team members

Book NYC trip from feb 3-12 and get me a hotel between $150-$200 a night

Get in touch with Jenny about outstanding invoices and payment processing

Book NYC trip from feb 3-12 and get me a hotel between $150-$200 a night

Basic Pricing

Starts from $15/hour

No Extra fees

Pay only hours used.

Free Coaching

Free outsourcing coaching & task delegation strategy calls

Task Management

Task management software training included

Set up in minutes. You're in complete control. Cancel anytime.

Looking for full time staff?

Dedicated VA teams brought together to meet your needs. We hire, manage, and scale your team as needed.

Customer Support Teams

Dedicated team members
24/7 coverage
Proactive live chat
Email and ticket support
Phone support
Customer Engaging
Superb communication skills
Customer service attitude
Strong Analytical Skills
Adaptable to new tools and technologies
Social Media Savvy

Amazon Management Teams

Seller account management
- Personalize Wiki
- Build FAQ’s
- Build written SOP
Operation wide management
- Product Sourcing
- Product Listing
- Purchasing
- Inventory Management
- Logistic & warehousing
- Customer Service
- Reporting (KPI)
Social media management
Accounting/Bookkeeping

Content Management Teams

Content Management Teams
Flexible and creative writing styles
Surefire campaign results
Foresees social media trends
Eye catching content
Excellent communication skills
Monthly reporting

Back-Office Support Teams

Executive talent search
Business needs analysis
Value-adding customer service
Customized training dashboards
KPIs and metric reports
Weekly/monthly quality meetings
Quality assurance reviews
Performance management team
Continuous learning and development
Initiative and problem-solving abilities
Effective time management

Social Media Management Teams

FB page optimization
# of Social Cover
Create Engagement
Engagement Monitoring
- Reviews
- Check ins
- Post
- Shares
- Mentions
- Invite to Like
- Inbox Responses
# of Post per week
# of Facebook event
Monthly Reporting

Other Business Support Teams

Administrative support
Recruitment services
Database management
Project management
Cold email marketing
Payroll management
Bookkeeping Services

Full-Time Pricing

Starts from $1560/mo

All Included

Includes all basic features from starter plan

1 Team Manager

Team manager assigned to your account

Internal Wiki

Internal wiki and onboarding documentation package included

Additional Assistants

Additional assistants $1560/month each as agreed pricing per month

Have a task you don’t see on the list?

Get in touch and we’ll see if we can handle it from you as the above list isn’t everything that we do.

Set up in minutes. You're in complete control. Cancel anytime. Hours purchased never expire.

What Our Clients Say

Sidekicks transformed the way I think about team building. Our company initially had a lot of reservations about outsourcing overseas, but now we're kicking ourselves for not starting earlier.

— Keith Mander, CEO, Yuca.co

Sidekicks allowed us to seamlessly scale our customer support through a massive growth phase. Keeping up with the customer support was a constant challenge. We looked at a few alternatives and are glad we chose to work with Sidekicks because they exceeded our expectations. Their team does an amazing job at a reasonable price without sacrificing response and interaction quality with our customers.

After starting out with a small test, we now have a growing, dedicated Sidekicks team to keep customers happy around the clock and help achieve our core customer interaction goals.

— Christian Smith, Co-Founder, Trackr

Sidekicks provided our company with extended support hours, flexible schedules, and the help we needed to get things done more efficiently. They're great!

— Cinthia Dias Leite

Your tasks. Done-for-you.

We’re an on-demand virtual assistant company that provides everything you need to make your business work.

Virtual staff that get things done

As your business grows, so does your to-do list. Our team of Virtual Assistants help you stay ahead of your tasks and accomplish more with their time. Here is a list of some of the common tasks that we handle.

Have a task you don’t see on the list?

Get in touch and we’ll see if we can handle it from you as the above list isn’t everything that we do.

Browse more examples

Need inspiration? Here’s some real life tasks that we’ve handled to give you some ideas.

Basic Pricing

Starts from $15/hour

No Extra fees

Free Coaching

Task Management

Looking for full time staff?

Dedicated VA teams brought together to meet your needs. We hire, manage, and scale your team as needed.

Customer Support Teams

Amazon Management Teams

Content Management Teams

Back-Office Support Teams

Social Media Management Teams

Other Business Support Teams

Full-Time Pricing

Starts from $1560/mo

All Included

1 Team Manager

Internal Wiki

Additional Assistants

Have a task you don’t see on the list?

What Our Clients Say

Our clients have been seen in:

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