Scale up, scale down—without worrying about customer support management. We’ll build, grow, and scale your team as your business grows.
We do all of the work, 24 hours a day, 7 days a week, and your customers and prospects stay satisfied. Take all of the time-consuming tickets off your plate!
Our management team monitors performance, checks for customer service quality, and optimizes the team we implement for you as needed.
Instead of job board postings, we select candidates who are referred by friends who already work with us—adding more employees to our customer support family.
Only the top 3% of all applicants make it through our rigorous 4-step screening process. Internal testing and multiple interview stages ensure quality hires.
Our basic criteria for employment as a Sidekick exceeds industry average with beyond entry level qualification requirements and testing.
All new hires participate in a 5-day, 50 hour course called the Sidekicks Academy where they learn the customer service standards your business needs to succeed.
We create custom 3-day bootcamp just for your company, training new hires on the systems, practices, and procedures you use (or we’ll help you create).
Each member of our support family are supported by a team leader and direct manager who work together to monitor progress and maintain morale.
We gather our own internal feedback while querying your customers and prospects to determine customer service problem areas before they become a problem.
Each and every day, Sidekicks project managers complete a process assessment review, analyzing key customer support metrics.
Based on customer feedback, your experience, internal, and external data, we constantly optimize your customer support staff and process.
Ready to reduce wait times, increase customer satisfaction, and take
all the work out of customer support? We’re here to help.
Click ‘Get Started’ on this page and provide your contact information. We’ll be in touch with details and answers to your questions.
If you decide Sidekicks is right for you, we’ll discuss your specific customer support needs and provide you with a quote.
We’ll put your new team of Customer Support Sidekicks to work to keep your customers satisfied and your support pipeline moving.
If you decide to trust Sidekicks with your customer support needs, we’ll promise to deliver high-quality service that meets or exceeds your expectations.
In the event you are not satisfied in the first 30 days, we’ll provide a full refund for all services.
That’s our 100% money-back promise.
You Focus on Your Business.
We’ll Take Care of Your Customers.