Do the agents work on multiple projects or for multiple clients?
Sidekicks agents are 100% dedicated to a single business. Sidekicks does not utilize a traditional “outsourced” model. We hire, train, and manage a dedicated support team on your behalf.
I don’t feel comfortable handing over our customers to strangers.
What is your turnover rate?
Is your support 24/7?
How do you train your agents to understand our brand?
How will Sidekicks improve our way our business is managed?
How fast can we scale with Sidekicks (if need be)?
How is their English?
What level of education do Sidekicks agents have?
How does the work-at-home culture work?
Internet quality?
What kind of people work at Sidekicks?

Didn’t find your answer?

Email us at or call us at (510) 671-0723.