We can train our agents exactly how your team wants. It can be identical to how you currently train your in-house customer support agents or, what we commonly do with clients, is work together to create an improved and streamlined onboarding process.
You’re hiring a team through us -- it is your team. Whatever you want them to do, however you want them to be trained, we'll do it. We're here to build you an incredible team. Just tell us what you want and we'll build it out so you don't have to worry about it.
We provide you with real time customer support feedback loops to provide upper management information needed to make important decisions.
You can add a team of 5, 10, 50, or even hundreds… yet only interface with one or a few managers. That means reduced costs and time saved, and exceptional support for your customers!
The kind of person that will be doing your support is not your typical outsourced call center person. Our crew are hip and educated Filipinos. We're basically a company full of "would-be" San Francisco hipsters and work-at-home professional types — just the Filipino version. They look like the Filipino version of any San Francisco millennial. This response isn’t coming from a superficial place, we just know that people often have an image of blue collar Indian outsourcing agency types.
The same start-up culture is happening in the Philippines that you see in the USA — co-working spaces, marketing meetups, tech events, a booming venture capital scene — and you have the same culture of young well-dressed, well-spoken Filipinos with Macbooks, iPhones, and Instagram that you'd see around the USA. They adore the West coast tech culture.
Our goal with Sidekicks is to find people who are better than the staff you would find the USA. We want you to be just as happy (if not happier) with the individuals that you would hire in the USA for 4-5X as much. If you could fill your in-house support team with Sidekicks agents, you'd be excited about hiring them.