Working With Remote Employees: How to Help Your Team Transition During This Time

The concept of working from home has steadily been growing in popularity over the last several years, but in light of recent events, it’s suddenly been fast-tracked for most companies.  With social distancing measures in place, and “stay at home” being the order of the day, even going to work has become a potential threat. […]

The Value of Good Customer Service

Good customer service is something that’s lacking today. We all know what good service should look like, but most of us can count on one hand the number of excellent customer service interactions we’ve had over the last month –or even year. Some 51% of customers say that most companies fall short of their expectations […]